Refund and Returns Policy

Overview

Our Refund and Returns Policy lasts 30 days. If 30 days have passed since you received your purchase, your item is not returnable. “Returnable” in the context of this Policy means refundable (whether wholly, partially, or store credit) or exchangeable.

To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Partial refunds may be granted for any item that is returned within 30 days of purchase, is very lightly used (e.g., you tried the item on to test it), and is not damaged. Partial refunds are granted at our discretion. Gift cards are non-refundable.

To complete your return, we require order confirmation or proof of purchase. Use our contact form here to begin the return process. To protect our customers and provide them with the best experience, we ask for identifying information during the return process including, but not limited to:

Order confirmation number;
First and Last Name;
Email address;
Mailing address; and/or
Display name (if the customer has an account and is subscribed to our website).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment—within a certain amount of days. Be aware that the customer is responsible for paying all shipping costs associated with the return process, unless informed otherwise (see “Shipping returns” section below).

Late or missing refunds

If you haven’t received a refund yet, first check with your bank or credit card company as it may take some time before your refund is officially posted.

Use our contact form here if a sufficient amount of time has passed, you’ve checked with your bank or credit card company, and you still have not received your refund. Provide details about your issue in the message box.

Reduced price items

To promote sustainability, we may at times sell certified pre-owned or returned items at reduced purchase prices. Reduced price items are final sale and are not returnable.

Exchanges

We only exchange items if they are defective or damaged. If you need to exchange an item for the same item, use our contact form here to begin the exchange process. To protect our customers and provide them with the best experience, we ask for identifying information during the exchange process including, but not limited to:

Order confirmation number;
First and Last Name;
Email address;
Mailing address; and/or
Display name (if the customer has an account and is subscribed to our website).

Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange request.

Exchanges are only granted for the same item, and are usually limited to defective or damaged items, or other issues that make the item unusable. Exchanges are not granted for a different color or size option of the same item, for a similar item, or for an item of a similar price. In these instances, the customer will have to return the item and purchase a new item in the color, size, or style option they want.

If 30 days have passed since you received your purchase, your item is not exchangeable. To be eligible for an exchange, your item must be very lightly used (e.g., you tried the item on to test it), and in the same condition as when you received it. Retain and send the item back in the original packaging.

If you are approved, your exchange will be processed, and we will ship you the same item within the time allotted by the particular shipping method. Be aware that the customer is responsible for paying all shipping costs associated with the exchange process, unless informed otherwise (see “Shipping returns” section below).

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift coupon code will be emailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping returns

As stated above—to return or exchange your product, use our contact form here to begin the process.

Be aware that the customer is responsible for paying all shipping costs associated with the return or exchange process, unless informed otherwise. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

During the return or exchange process, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Support

Use our contact form here for questions related to refunds and returns.